About us

Shatach Investments sells computers and accessories online to homes, students and businesses across Kenya.

Who we are

Shatach Investments is a business registered in Kenya under the Registration of Business Names Act (registration no. BN-6GC86AD). It is owned and run by Dawkins Jonathan Ochieng. Our office is at Bihi Tower, 3rd Floor, Room 2, Moi Avenue, Nairobi.

What we sell

Laptops, desktops, monitors, printers, networking, storage and accessories from brands including HP, Lenovo, Dell, Apple, Logitech, TP-Link and Ugreen. Every product page says whether the item is:

• New: brand-new, sealed stock with the manufacturer's warranty. Two kinds of new item have no manufacturer's warranty, and their pages say so: replacement parts (such as laptop screens), which fit the model named but are not sold as the device maker's original parts, and unbranded accessories; or
• Refurbished (ex-UK): a previously used unit, tested and sold in working order, that may show light signs of use. Refurbished items carry our own 6-month warranty, not the manufacturer's.

We are an independent retailer. We are not the manufacturer, or an official partner or authorised reseller of any brand we sell, unless a product page says so.

How we work

• Sourcing. We buy from Kenya's established distributors and compare them for the best price. Many items are ordered from the distributor when you order, so we call or text to confirm availability before dispatch. If an item turns out to be unavailable, you get a full refund of anything you paid.
• Prices. Prices are in Kenya shillings and are what you pay at checkout, plus any delivery fee shown before you pay. A crossed-out price only appears when it was the item's price on this site before the offer (FAQ).
• Payment. M-Pesa online, or M-Pesa on delivery within Nairobi & environs. Businesses can also pay by bank transfer or against an LPO. We never see your M-Pesa PIN.
• Delivery. Same day in Nairobi & environs for orders placed by 2pm; next working day to a courier branch elsewhere in Kenya (Delivery information).
• Returns. Unused items can be returned within 7 days of delivery, and refunds are paid within 3 days of the item reaching us and passing its check (Returns & refunds).
• Reviews. Only customers whose order was delivered can review a product, and we publish every genuine review, good or bad.

Talk to us

Call 0711166942, message us on WhatsApp or email [email protected]. Opening hours are on the Contact us page.

Our policies: Terms of sale · Returns & refunds · Warranty · Delivery · Privacy