Terms of sale

Last updated: September 2026

These terms apply to every order placed on this website with Shatach Investments, a business registered in Kenya (registration no. BN-6GC86AD) (“we”, “us”). By placing an order you agree to them. Please also read our Returns & refunds, Warranty, Delivery and Privacy policies, which form part of these terms.

1. Orders

When you place an order you'll receive an order number. That confirms we've received your order, not that we've accepted it. Many items are sourced from our distributors when you order, so we'll confirm availability by phone or text. The contract is formed when we confirm your order or take your payment, whichever comes first. If an item turns out to be unavailable, we'll tell you and refund anything you've paid for it in full.

2. Prices

Prices are in Kenya shillings and are the prices charged at checkout, plus any delivery fee shown before you pay. Where an offer is shown, the crossed-out price is the price the item was sold at on this site before the offer. If an item is listed at an obviously wrong price because of an error, we'll contact you before dispatch and you can cancel for a full refund.

3. Payment

You can pay online by M-Pesa, or on delivery within Nairobi & environs. We never see or store your PIN or card details. Business customers may also pay by bank transfer or against a Local Purchase Order (LPO), and approved business accounts may be given credit terms, as agreed in writing on the quotation or account.

4. Delivery

We deliver across Kenya as set out in our Delivery information. Delivery times are estimates. If we can't deliver within 30 days of your order, you may cancel for a full refund.

5. New and refurbished products

Every product page says whether an item is new or refurbished. Refurbished items are previously used units, sold in working order, that may show light signs of use; they carry our own warranty, not the manufacturer's. Product photos may show a different colour or configuration of the same model, so the specifications listed on the product page describe what you'll receive.

6. Returns and warranty

You can return most items within 7 days of delivery, as set out in our Returns & refunds policy. Faults are covered by the warranty.

7. Our responsibility

We're responsible for losses you suffer that are a foreseeable result of us breaking these terms. We're not responsible for business losses or lost data, so please back up your devices. Nothing in these terms limits your rights under the Consumer Protection Act, 2012 or any other Kenyan law that can't be excluded.

8. Complaints and law

If something goes wrong, call 0711166942, message us on WhatsApp, or email [email protected] and we'll do our best to put it right. These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.