Warranty

Last updated: September 2026

Every product page shows whether an item is new or refurbished. That tells you which warranty applies.

• New itemsManufacturer's warranty
• Refurbished items6-month Shatach Investments warranty

New items

New products come with the manufacturer's warranty. The length depends on the brand and model and is shown on the product page where the manufacturer states it; most laptops, desktops and monitors carry one year or more. Keep your order number as proof of purchase. We'll help you make a claim with the manufacturer or its authorised service centre in Kenya.

Replacement parts and unbranded items

Replacement parts, such as laptop screens, touch layers and display assemblies, and model-specific spares (mainboards, laptop batteries, power supplies) fit the model named on the product page but are not sold as the device maker's original parts, so no manufacturer's warranty applies. The same goes for unbranded (generic) accessories. If one is faulty or doesn't fit the model it was sold for when it arrives, see Returns & refunds. Ask us about any further cover before you order.

Refurbished items

Refurbished (ex-UK) items are previously used and are not covered by the manufacturer's warranty. Instead, Shatach Investments covers them for 6 months from delivery against hardware faults that appear under normal use. We'll repair the item, replace it with an equivalent unit, or refund you if neither is possible.

What the warranty doesn't cover

• Physical damage, cracked screens, liquid damage or damage from power surges.
• Faults caused by misuse, accidents, or repairs and modifications by anyone other than us or the manufacturer.
• Software problems, viruses, lost data or forgotten passwords. Please back up your data before sending in a device.
• Normal wear and tear, including cosmetic marks and gradual loss of battery capacity.

Making a claim

1. Contact us: call 0711166942, message us on WhatsApp, or email [email protected]. Tell us your order number and describe the fault.
2. We'll try to fix it over the phone first. If that doesn't work, we'll arrange for the item to be checked.
3. If the fault is covered, the repair, replacement or refund is free of charge.

Faulty on arrival? See Returns & refunds. This warranty is in addition to your rights under Kenyan consumer law.