Returns & refunds
Last updated: November 2026
Changed your mind? You can return most items within 7 days of delivery for a refund or exchange.
- 7-day returnsUnused, in the original packaging
- Faulty or wrong item?We collect and replace it at no cost
- Refunds in 3 daysBack the way you paid
Returning an item you don't want
Online orders can be returned within 7 days of delivery if the item is:
- unused and in the same condition you received it;
- in its original packaging, with all accessories, manuals and free gifts; and
- accompanied by your order number.
We check returned items on arrival. If an item has been used, damaged or has missing parts, we may refuse the return or reduce the refund to cover the loss in value.
Items that can't be returned for a change of mind
- Software, licences and subscriptions once the product key has been revealed or activated.
- Ink, toner and other consumables once the seal is broken.
- Items made or configured to your order.
These exclusions never apply to items that are faulty or not as described.
Faulty, damaged or wrong items
Please check your order when it arrives. If an item is damaged, faulty on arrival or not what you ordered, contact us within 7 days of delivery. We'll arrange collection and send a replacement, or refund you in full, including delivery. Faults that appear later are covered by the warranty.
How to return an item
- Contact us: call 0711166942, message us on WhatsApp, or email [email protected]. Tell us your order number and what's wrong.
- We'll confirm the return and agree how the item gets back to us.
- Once the item reaches us and passes its check, we pay your refund within 3 days, or send your exchange.
Refunds
Refunds are paid within 3 days of the returned item reaching us and passing its check, back the way you paid. Pay-on-delivery orders are refunded by M-Pesa. For change-of-mind returns, the original delivery fee isn't refunded and you cover the cost of sending the item back. For faulty or wrong items, we cover all delivery costs.
Cancelling an order
You can cancel any order at no cost before it's dispatched. Contact us with your order number and we'll refund anything you've paid.
These terms don't affect your rights under the Consumer Protection Act, 2012.