Delivery information
We deliver countrywide. The fee depends on how far you are, from KES 250 in Nairobi, and it's free on orders of KES 50,000 or more.
- Same day in Nairobi & environsDoor-to-door by our rider, for orders by 2pm
- Next day countrywideCollect from your nearest G4S or Fargo Courier branch
- Free deliveryOn orders of KES 50,000 or more
Delivery fees
| Where you are | How it reaches you | Fee |
|---|---|---|
| Nairobi CBD | Our rider, to your door, or meet our rider in the CBD | FREE |
| Nairobi, within 10 km of the CBD | Our rider, to your door | KES 250 |
| Rest of Nairobi & environs | Our rider, to your door | KES 400 |
| Towns within 150 km (e.g. Thika, Machakos, Nakuru, Nyeri) | G4S / Fargo Courier branch | KES 400 |
| 150–350 km (e.g. Kisumu, Eldoret, Meru, Kitale, Garissa) | G4S / Fargo Courier branch | KES 550 |
| Over 350 km (e.g. Mombasa, Malindi, Busia, Lodwar) | G4S / Fargo Courier branch | KES 700 |
Large items (desktops, monitors, printers and UPS units) add KES 500 each, because couriers charge by size and weight. Orders of KES 50,000 or more are delivered free. Checkout shows your exact fee as soon as you enter your town or drop a pin, before you pay.
Delivery times
Nairobi & environs (within about 27 km of the CBD, including Westlands, Karen, Rongai, Ngong, Kikuyu, Ruaka, Ruiru, Syokimau, Athi River and Kitengela): our rider delivers to your door the same day for orders placed by 2pm, and the next day for later orders.
Everywhere else in Kenya: we send your order by G4S or Fargo Courier and you collect it from your nearest branch the next working day. At checkout, drop a pin or choose your town and we'll suggest the nearest branch. Bring your ID and order number to collect.
Many items are sourced from our distributors when you order, so we'll call or text you to confirm. Follow your order any time on the Track your order page.
Paying on delivery
Pay on delivery, by M-Pesa only (our rider sends the payment prompt to your phone at the door; we don't take cash), is available for door-to-door deliveries within Nairobi & environs. For courier pickups in other towns, please pay online by M-Pesa before we dispatch. We may call you to confirm a pay-on-delivery order before sending it.
When your order arrives
- Check the package is sealed and undamaged before accepting it.
- Check the item matches your order. If anything is wrong, tell the rider and contact us straight away. See Returns & refunds.
- Keep your order number for warranty claims.
Questions?
For anything about delivery, call 0711166942, message us on WhatsApp, or email [email protected].