Frequently asked questions

Yes. We source every order from Kenya's established distributors, comparing them for the best price, so new branded products are genuine, brand-new stock and they carry the manufacturer's warranty. Replacement parts (such as laptop screens and batteries) fit the model named but are not sold as the device maker's original parts, and unbranded accessories have no maker's warranty: their product pages say so.

Refurbished (ex-UK) items are previously used units sold in working order. They may show light signs of use, cost much less than new, and carry a 6-month Shatach Investments warranty. Every product page says whether an item is new or refurbished.

For some models we show the manufacturer's photos of the same model in another colour or configuration. The specifications on the product page describe exactly what you'll receive. Ask us if you're unsure.

Pay online by M-Pesa at checkout: you get a payment prompt on your phone, so just enter your PIN. If the prompt doesn't come, the checkout shows our Lipa na KCB details (Paybill 522533 and our account number) to pay from your M-Pesa menu, the KCB App, *522#, the Vooma App or *844#, and you send us the M-Pesa code. Or pay on delivery by M-Pesa (no cash) within Nairobi & environs.

KCB Bank processes our M-Pesa payments, so the prompt reads "Do you want to pay … to kcb-bank", with an account number that includes SHATACH-INVESTMENTS. The confirmation SMS from KCB names Shatach Investments. Check that the amount on the prompt matches your order before you enter your PIN.

Yes, for door-to-door deliveries in Nairobi & environs: when your order arrives, our rider sends the M-Pesa prompt to your phone and you enter your PIN. We don't take cash. For courier pickups in other towns, please pay online before we dispatch.

Yes. Choose “Order on WhatsApp” at checkout, or message us on WhatsApp with what you need.

Yes. For bulk orders or a quote, call 0711166942, message us on WhatsApp, or email [email protected].

It depends on distance: KES 250–KES 400 in Nairobi & environs and KES 400–KES 700 to other towns, plus KES 500 per large item (desktops, monitors, printers, UPS). It's free in Nairobi CBD (to your door, or meet our rider there) and on orders of KES 50,000 or more, and checkout shows your exact fee before you pay. In Nairobi & environs our rider delivers to your door the same day for orders by 2pm. Elsewhere, collect your order the next working day from your nearest G4S or Fargo Courier branch. See Delivery information.

Use the Track your order page with your order number and the phone number you ordered with.

Yes. Unused items in their original packaging can be returned within 7 days of delivery. Refunds are paid within 3 days of the item reaching us. Faulty or wrong items are replaced or refunded at no cost. See Returns & refunds.

New branded items carry the manufacturer's warranty; replacement parts and unbranded items have none, and faults on arrival are covered by our returns policy; refurbished items carry our 6-month warranty. See Warranty.

Only customers whose order was delivered can review a product. We publish every genuine review, good or bad. We only remove reviews with abuse, other people's personal details, or text that isn't about the product.

Yes. A crossed-out price only appears when it was the product's price on this site for at least 28 days before the offer, and offers run for a limited time. "Below typical price" means our price is lower than the typical price at other Kenyan shops when we last checked (the date is shown).